QISG

IT Support Analyst II - Helpdesk & CAD support

Birmingham, AL - Full Time

IT Support Analyst II 

📍 Onsite – Birmingham, AL (3500 Colonnade Parkway - 35243)
🕗 M–F, 8AM–5PM | ✈️ Travel up to 30%

QISG is building out our Birmingham office—and we need an IT Support Analyst II who can handle both everyday IT helpdesk support and specialized engineering design software. You’ll keep desktops, laptops, and networks running while making sure our engineers have the tools they need to design and deliver.

What You Bring

  • Minimum 3 years of IT support in a corporate setting, including 1+ year supporting engineering or design software like AutoCAD, Navisworks, Inventor, PLS-CADD, FAD Tools, or ArcGIS.
  • Skills in Active Directory, Microsoft 365, SCCM/Intune, Azure, VPNs, and ticketing systems.
  • Strong troubleshooting, documentation, and communication skills.
  • Degree preferred; CompTIA A+ preferred, ITIL a plus.

What You’ll Do

  • Support IT hardware/software (Dell & Lenovo devices, desktops, mobile, VPN).
  • Install, configure, and support engineering software (AutoCAD AEC Suite, Navisworks, Inventor, PLS-CADD, FAD Tools, ArcGIS) including license key management.
  • Provide cloud support: Intune (end-user/device management) and Azure (storage, VMs, servers).
  • Manage onboarding/offboarding, asset inventory, and lifecycle refreshes.
  • Deliver exceptional customer service in person, by phone, or video.

Why Join Us

  • Be the foundational IT presence in a fast-growing office (65 people now, scaling to 500).
  • Hands-on mix of helpdesk and engineering software support.
  • Exposure to enterprise IT, cloud infrastructure, and high-powered engineering tools.
  • A chance to make an immediate impact and grow with the team.


#LI-SM1 

Apply: IT Support Analyst II - Helpdesk & CAD support
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If you answered "no" to needing sponsorship, what is your current status?*
How many years of experience do you have in an IT support or help desk role?*
This position requires experience installing and supporting engineering software applications. Which of these do you have at least one year of experience supporting in an engineering corporate setting?*
Are you proficient in imaging laptops using any of the following tools? (Select all that apply)*
Have you provided technical support for the following systems or platforms? (Select all that apply)*
Have you worked with IT Service Management (ITSM) or ticketing systems (e.g., ServiceNow, FreshService, Jira)?*
How would you rate your customer service and communication skills when working with non-technical end-users?*
This position requires up to 30% travel and occasional after-hours or executive-level support. Are you comfortable with this requirement?*
Do you have an Associate degree (or higher) in Computer Science, Information Technology, or a related field?*
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